In order to get support, you need to provide envato/codecanyon purchase code .
Item support includes:
- Answering technical questions about item’s features
- Assistance with reported bugs and issues
However, item support does not include:
- Customization services
- Installation services
View the item support policy
Where Is My Envato/Codecanyon Purchase Code?
- Log into your Envato Market account.
- Hover the mouse over your username at the top of the screen.
- Click ‘Downloads’ from the drop-down menu.`
- Click ‘License certificate & purchase code’ (available as PDF or text file).