Envato / Codecanyon Support

Support Policy

In order to get support, you need to provide envato/codecanyon purchase code .
Item support includes:
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
However, item support does not include:
  • Customization services
  • Installation services

View the item support policy

Where Is My Envato/Codecanyon Purchase Code?

  1. Log into your Envato Market account.
  2. Hover the mouse over your username at the top of the screen.
  3. Click ‘Downloads’ from the drop-down menu.`
  4. Click ‘License certificate & purchase code’ (available as PDF or text file).
More Information

Envato/Codecanyon Help Request
Name Surname  
Plugin Name  
Purchase Code  
Attachment    Attach files
Each of your file(s) can be up to 20MB in size.